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AI Chatbot for small businesses — complete guide 2025

Everything you need to know about AI chatbots for SMEs: how they work, how much they cost and how they increase sales.

By TINKA AI·8 March 2025·6 min read

What is an AI chatbot and why does it matter for you

An AI chatbot is a virtual assistant that automatically responds to your customers' questions — on your website, WhatsApp or Messenger — 24 hours a day, 7 days a week.

Unlike simple chatbots (which have fixed responses), AI chatbots understand natural language and can hold real conversations with your customers.

The problem they solve

Think about a typical day in your business:

  • Customers ask the same things dozens of times: "What are your prices?", "How do I book?", "Do you deliver to...?"
  • Employees waste 2–3 hours daily on repetitive messages
  • In the evenings and weekends — no one answers, customers go to competitors

An AI chatbot solves all of this automatically.

What an AI chatbot can do for your business

Answers frequently asked questions

Prices, schedule, location, available services — instantly, anytime.

Takes bookings and reservations

The customer chooses the date and time directly in the chat, without calling.

Collects leads

"Leave your number and I'll contact you" — the chatbot does this automatically.

Processes simple orders

For online stores or standardized services.

Escalates complex cases

When it doesn't know the answer — it automatically transfers to a human employee.

Real results from our clients

Beauty salon in Chișinău:

  • Before: 40 calls/day for bookings
  • After chatbot: 80% of bookings happen automatically
  • Time saved: 3 hours daily

Online cosmetics store:

  • Response time: from 4 hours → 30 seconds
  • Sales increase: +28% in the first month

How much does an AI chatbot cost in 2025

At TINKA AI we offer clear packages:

PackagePriceBest for
Basic$300–$500FAQ + contact
Standard$500–$1,000Bookings + leads
Advanced$1,000–$2,500E-commerce + CRM

WhatsApp Business integration — available in all packages.

How to get started

1. Contact us at office@tinka.md

2. We do a free 30-minute audit of your processes

3. We propose the right solution

4. Implementation in 1–2 weeks

5. Free 14-day trial

Call now: +373 68 333 899

Have questions? Contact us

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