1. Introduction
TINKA AI (“we”, “our”) respects your privacy and protects personal data under applicable Moldovan law. This Policy explains how we collect, use, store and protect your information.
2. Contact details
- Company name: TINKA AI
- Address: Chișinău, Republic of Moldova
- Email: office@tinka.md
- Phone: +373 68 333 899
3. Information we collect
Categories provided directly by you or generated while using our services:
3.1. Identification & contact data
- Full name
- Email address
- Phone number
- Address (if applicable)
- Company and role
3.2. Business information
- Business details and project requirements
- Documents/materials for service delivery
- Business correspondence
3.3. Technical information
- IP address
- Browser type/version
- Operating system
- Website usage data (pages, duration)
3.4. Financial information
- Billing information
- Transaction/payment history
4. How we use your information
4.1. Service delivery
- Providing requested services
- Project communications
- Processing orders and payments
- Technical support
4.2. Service improvement
- Internal analytics
- Performance optimization
- New features development
4.3. Communications
- Project updates
- Service information (with your consent)
- Responding to requests
4.4. Legal compliance
- Fulfilling legal/tax obligations
- Responding to competent authorities
5. Sharing information
- 5.1. We do not sell or rent your data for marketing purposes.
5.2. We may share with:
- Service providers (hosting, payments, accounting)
- Public authorities when required by law
- To protect the rights, property or safety of TINKA AI, clients or the public
5.3. All partners are contractually bound to confidentiality.
6. Security
Measures against unauthorized access, alteration, disclosure, destruction:
- Encryption of sensitive data
- Strict access controls
- System monitoring
- Regular secure backups
- Staff training
No method of transmission or storage is 100% secure; absolute security cannot be guaranteed.
7. Data retention
- We retain data as long as needed for services, legal/contractual obligations, dispute resolution.
- Contract data: contract term + 5 years
- Business communications: 3 years
- Technical data: up to 24 months
After retention, data will be securely deleted or anonymized.
8. Your rights
- Access
- Rectification
- Erasure
- Objection
- Withdrawal of consent
To exercise rights: office@tinka.md. We respond within 30 calendar days.
9. Cookies and similar technologies
- We use cookies to improve user experience.
- Essential
- Analytics
- Preferences
You can control cookies in your browser settings; disabling some may impact functionality.
10. Marketing communications
- Sent only with your explicit consent.
- Unsubscribe link in emails
- Or contact: office@tinka.md
11. Third-party links
We are not responsible for the privacy practices of third-party sites.
12. Minors
Our services are not intended for individuals under 18.
13. International data transfers
Data may be stored outside Moldova (e.g., hosting/CDN/development platforms).
Safeguards
- Certifications: ISO 27001, SOC 2; GDPR principles
- TLS/SSL in transit; encryption at rest; restricted access; MFA; monitoring
- Contractual data-protection clauses
Data minimization
- Transfer only what is strictly necessary
- No sensitive data stored without extra encryption
- Financial data processed by certified providers
Your rights
- Request storage locations details
- Request deletion
- Object to international transfers where applicable
By using our services you consent to such transfers; for alternatives email office@tinka.md.
14. Changes to this Policy
- We will publish changes with the update date; material changes may be notified by email/site; continued use = acceptance.
15. Contact
- Email: office@tinka.md
- Adress: Chișinău, Republic of Moldova
- Telefon: +373 68 333 899
We respond promptly and address privacy concerns. By using TINKA AI services you confirm you have read, understood and accepted this Policy.